Refund policy

Returns

You have 14 days from the day your order arrives to request a return.

To be accepted, a piece must be unworn, unused, in its original condition, and returned with its packaging and the printed reading card that came with it.

Start a return by emailing maynono.studio@gmail.com with your order number and a photograph of the piece. Please wait for return instructions before sending anything back — parcels returned without them can go missing, and we cannot credit what does not reach us.

If you have changed your mind

We will exchange the piece for another of the same value, or issue a credit note for what you paid. The credit note arrives as a code, it can be used on any future order, and it is valid for three years.

We do not refund a change of mind. Every piece is strung to order by one pair of hands, and the parcel that carried it to you was sent free of charge. Please read the length, the materials and the photographs before you order, and write to us first if you are unsure — we would rather answer a question than take a piece back.

Return postage on a change of mind is yours to pay.

If a piece is faulty or wrong

If a piece arrived faulty, damaged, or is not what you ordered, we pay return postage and you choose between a replacement and a full refund. You do not need a receipt — your order is in our records.

Natural variation is not a fault

Every piece is strung by hand from natural stone. Agate banding, the black dendrites in dendritic agate, the depth of amber, the unevenness of hand-dyed silk — these differ from piece to piece and from the photographs. That variation is the point of the material, and it is not grounds for a faulty-item return. If a piece is simply not what you hoped for, the 14-day exchange or credit note above still applies.

How long it takes

Once your return arrives and is checked, a credit note is issued within 2 business days. A refund on a faulty or incorrect piece goes back to your original payment method within 5 business days. Depending on your bank or PayPal, the money may take a few days more to appear.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality. Those rights are not affected by the change-of-mind terms above, which are something we offer in addition to them.