Shipping policy
Where we ship
Australia, New Zealand, Canada and the United Kingdom.
If you are somewhere else, write to maynono.studio@gmail.com — we open new countries as we can post to them reliably, and we will tell you when yours is one of them.
Free shipping, every order
Shipping is included in the price of every piece. There is no minimum.
How long it takes
Orders are packed within 1–2 business days. Pieces are hand-strung in China and posted from there, with tracking on every parcel.
| Destination | Transit after dispatch |
|---|---|
| Australia · New Zealand | 8–15 business days |
| Rest of world | 15–25 business days |
These are the honest ranges, not the best case. Customs can add time we cannot predict, particularly in December.
Tracking
You will get a tracking link by email when your parcel is dispatched. Tracking can sit still for several days while a parcel is in transit between countries — this is normal and does not mean it is lost.
Customs and duties
Import duties or taxes, if your country charges them, are not included in the price and are your responsibility. Most orders at this value arrive without any charge, but the decision rests with your local customs authority, not with us.
Wrong addresses
Please check your address before you order. If a parcel is returned to us because the address was incomplete, we will re-send it once you cover the postage.
If a parcel goes missing
If tracking has not moved for 21 days, email maynono.studio@gmail.com and we will open an enquiry with the carrier. If a parcel is confirmed lost, we replace it or refund it.